Privacy Notice for Enhanced Access scheme
Privacy Notice for Direct Care
Privacy Notice for Emergencies
Privacy Notice for National Screening Programmes
Privacy Notice for Care Quality Commission
Privacy Notice Risk Stratification
Information in relation to Summary Care Records in light of Covid-19
Purpose – During the Covid19 pandemic practices have been told to share details of patients personal confidential and special category data onto the summary care record. The NHS in England uses a national electronic record called the Summary Care Record (SCR) to support patient care. It contains key information from your GP record. Your SCR provides authorised healthcare staff with faster, secure access to essential information about you in an emergency or when you need unplanned care, where such information would otherwise be unavailable.
Legal Basis – Direct Care
The relevant COPI notice states that its purpose: “…is to require organisations to process confidential patient information for the purposes set out in Regulation 3(1) of COPI to support the Secretary of State’s response to Covid-19 (Covid-19 Purpose). “Processing” for these purposes is defined in Regulation 3(2) and includes dissemination of confidential patient information to persons and organisations permitted to process confidential patient information under Regulation 3(3) of COPI. Full details of the Summary Care Record supplementary privacy notice can be found here
Patients have the right to opt out of having their information shared with the SCR by completion of the form which can be downloaded here and returned to the practice. Please note that by opting out of having your information shared with the Summary Care Record could result in a delay care that may be required in an emergency. Processor – NHS England and NHS Digital via GP connect
Confidentiality
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
COMPLAINTS
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
We operate a practice complaints procedure as part of a NHS system for dealing with complaints. To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. You can either phone or write and your complaint with will dealt with as per the practice complaints procedure.
Julia Storr, Practice Manager. Email: sxicb-wsx.newtons.reception@nhs.net Tel: 01444 412280
Further written information is available on the complaints procedure from reception desk and on the website:
Complaints procedure leaflet for patients
If you are unhappy with the practice response, you can contact NHS Sussex:
NHS Sussex Complaints Team: 0300 140 9854 (excluding weekends and bank holidays)
Via Post:
NHS Sussex, Sackville House, Brooks Close, Lewes, BN7 2FZ
Email: sxicb.complaints@nhs.net
If you are making a complaint, please put “For the attention of the complaints team” in the subject line.
Alternatively contact your local Healthwatch: 0300 012 0122 Website: https://www.healthwatchwestsussex.co.uk/
Other useful contacts:
Independent Complaints Advocacy Service (ICAS) – West Sussex Phone: 0300 303 8536
Email: icas@westsussexcab.org.uk
Chaperone Policy
Newtons Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact Ms Nicola Serdiuk the Reception Manager.
Consent to contact
Please note that consent to contact via mobile phone (phone call or SMS) will be assumed if no other option is marked on the registration form or when the mobile phone number is provided to the Practice.