Appointments
Consultations are by appointment only.
We offer routine advance appointments with all our doctors, up to 6 weeks in advance (subject to availability).
E-Consult - you can now submit your health query via an online consultation. Please access the e-Consult link via this website of use the following link. A clinician will then be in contact with you to help you with your medical problem.
https://newtonspractice.webgp.com/
We now have a selection of nurses appointments that are bookable online. These appointments are by invitation only. If you book in and have not been asked to make an appointment you will, unfortunately be turned away.
What is this new service about?
When you call the practice, you will be asked about your symptoms. If they indicate that you can best be helped by a pharmacist, you will be offered a same day private consultation with a community pharmacist at a range of local choice of pharmacies.
Community pharmacists have already successfully seen thousands of patients for a consultation for a minor illness, following a call to NHS 111. This new way of arranging consultations with the pharmacist by a GP practice, has been successfully piloted around the county.
Why are you doing this?
Pharmacists are qualified healthcare professionals and experts in medicines. They can offer clinical advice and over-the-counter medicines for all sorts of minor illnesses, and a same day consultation can be arranged quickly and at a time to suit you.
This in turns frees up GP appointments for those people with more complex symptoms who really need to see a GP.
What happens when I see the community pharmacist?
We will share your personal details with the pharmacist and details of your minor illness and the pharmacist will contact you to arrange your consultation on the same day, or at a time that suits you.
You may be seen in person in a private consulting room, if the pharmacist thinks it appropriate, or your consultation may be carried out over the phone or via video. You will be asked about your medical history and symptoms and current medication, in the same way the GP would ask you about them.
Usually, the pharmacist will provide you with advice and can sell you with an over the counter product where needed, if you choose. They will also send details of your consultation back to us for our records.
If the pharmacist feels you need to be seen by a GP urgently, they will call us to ensure you are seen, or they will advise you to contact the hospital Emergency Department if deemed necessary. You may also be referred back to us to arrange a non-urgent appointment or follow up.
What if I get free prescriptions from my GP?
Your pharmacist will provide you with advice on how to treat your symptoms, which may include a medicine or product. Medicines that can be purchased in a pharmacy to treat minor illnesses, are usually inexpensive and would not normally be prescribed by your GP anyway. You are free to choose if you wish to make a purchase or not.
What happens if I don’t want to see the pharmacist?
We want to ensure that you are offered an appointment with the most appropriate qualified health care professional based on your symptoms. If you have minor illness symptoms that can be treated the same day through a consultation with a qualified community pharmacist, but do not want to accept this referral, you will be offered a routine appointment with your GP at a future date.
What if the patient is my child?
Children aged over one years are eligible to use this service and can be seen by the pharmacist. Children who are able to make their own decision about their health may be seen unaccompanied.
Why is this a good thing for patients?
Community pharmacies are local, open longer hours than the GP practice and can offer you the same consultation outcome at a time that is more convenient for you. If the pharmacist thinks you need to see the GP, they can help arrange an urgent appointment for you.
Patients who have already used the service liked the convenience of having a consultation on the same day, or a day that suited them, at a pharmacy of their choice. 78% of people who had a consultation with a community pharmacist were successfully helped
Urgent Care Clinic
Should you feel that you need to be seen TODAY, please telephone us before midday and ask the receptionist to inform the urgent care clinic.
Please give them your contact details and some information about your condition, as they will ensure that you are contacted by a clinician, preferably within 3 hours of initial contact. You will be asked to keep close to your phone.
If the clinician feels you should be seen today, then they will invite you to come to the surgery at a specific time. As these are emergency appointments please expect delays.
We also offer telephone consultation appointments whereby the doctor can call you either in the morning or the afternoon as agreed by the urgent care team.
The telephone lines are busiest between 8.00 and 10.00am.
Routine Appointments
You can see any doctor who is available. Please ask the receptionist if you would like to see a male or female doctor. We may not always be able to give you your choice, but we will endeavour to help you if we are able to and suggest an alternative doctor. Please note that each appointment is 10 minutes long. If you feel that you will need more time, please ask the receptionist if you can have a double appointment. Thank you.
The practice nurses also run their own appointment system and patients are able to book appointments in advance.
Please book an appointment with the practice nurse and not the doctor for routine cervical smears, contraception checks etc. You can take your own blood pressure test using our waiting room machine, just follow the instructions. The receptionists will advise you if it is appropriate to see a practice nurse. This will help to ensure that the doctors are able to see acutely ill patients and those patients who they need to review.
Morning Sessions can start between 8.00 and 8.30 - Afternoon sessions can start from 2.30 -3.30 - These sessions can be subject to change.
| Monday | Tuesday | Wednesday | Thursday | Friday |
Dr Kyle Nagendra | Morning & Afternoon | | Morning or Afternoon |
| Morning & Afternoon |
Dr Clare Jones
| Morning & Afternoon | Morning | | Morning | Morning & Afternoon |
Dr ElisabethMurchison | | Morning & Afternoon | | | Morning & Afternoon
|
Dr Ruth Gwynne-Hellier |
| | Morning & Afternoon | Morning & Afternoon
| Morning
|
| | | | |
|
| | | | | |
Dr Emmeline Morrison | Morning & Afternoon | Morning & Afternoon | Morning | Morning & Afternoon | Morning |
Dr Sajibta Gurung | | Morning & Afternoon | Morning & Afternoon | | |
| | | | | |
Dr Wai Kwong | Morning & Afternoon | Morning & Afternoon | | | |
Dr Katie Heseltine** |
| Morning & Afternoon | Morning & Afternoon | Morning & Afternoon | |
Dr Max Bacon | Morning & Afternoon | | Morning & Afternoon | | Morning & Afternoon |
Dr Anna Chan | | Morning & Afternoon | | Morning & Afternoon | Morning & Afternoon |
Dr Chiyere Akosim
|
| Morning & Afternoon | Morning & Afternoon
| | Morning & Afternoon
|
**Dr Heseltine is currently off on maternity leave.
Cancellations & Reminders
If you have an appointment that you are unable to keep, please let the surgery know as soon as possible and always before the time of the appointment. Any cancelled appointments can then be given to other sick patients. You can now register to receive information by text message on your phone regarding appointments and health care. If you wish to register for this messaging service please fill out the consent form. Please make sure we have your up to date contact details.
Evening and weekend access to GP appointments
GP appointments are now available during the evening and at the weekend for people registered with a GP in Horsham and Mid Sussex.
This means that both routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure that local people get the health help and support they need.
NHS Sussex ICB, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.
How to book an evening or weekend appointment at the hub:
Appointments can be booked through your own GP practice in the normal way, during normal opening hours.
Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.
Your help to design this new service
In preparation for this additional, improved access to GP care, we sought the views and experiences of local patients and the public through a survey. The results can be found here:
www.horshamandmidsussexccg.nhs.uk/news/your-views-on-evening-and-weekend-access-to-gp-services/