Data information, Practice Privacy Notices / Complaints and Policies

Covid 19 privacy notice

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Privacy Notice Summary Care

Information in relation to Summary Care Records in light of Covid-19

Purpose – During the Covid19 pandemic practices have been told to share details of patients personal confidential and special category data onto the summary care recordThe NHS in England uses a national electronic record called the Summary Care Record (SCR) to support patient care. It contains key information from your GP record. Your SCR provides authorised healthcare staff with faster, secure access to essential information about you in an emergency or when you need unplanned care, where such information would otherwise be unavailable. 

Legal Basis – Direct Care

The relevant COPI notice states that its purpose: “…is to require organisations to process confidential patient information for the purposes set out in Regulation 3(1) of COPI to support the Secretary of State’s response to Covid-19 (Covid-19 Purpose). “Processing” for these purposes is defined in Regulation 3(2) and includes dissemination of confidential patient information to persons and organisations permitted to process confidential patient information under Regulation 3(3) of COPI.”Full details of the Summary Care Record supplementary privacy notice can be found here


Patients have the right to opt out of having their information shared with the SCR by completion of the form which can be downloaded here and returned to the practice. Please note that by opting out of having your information shared with the Summary Care Record could result in a delay care that may be required in an emergency.Processor – NHS England and NHS Digital via GP connect


Confidentiality bluefolder

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.



We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

We operate a practice complaints procedure as part of a NHS system for dealing with complaints. To pursue a complaint please contact the Practice manager who will deal with your concerns appropriately.   You can either phone or write and your complaint with will dealt with as per the practice complaints procedure.

Julia Storr, Practice Manager.  Email:  Tel: 01444 412280

 Further written information is available on the complaints procedure from reception desk and on the website:

Complaints procedure information

General complaints about primary care services (e.g. GPs,dentists and opticians) are managed by NHS England and they can be contacted by calling 0300 311 2233 or email:  

You can also use NHS South Commissioning Support Unit, which is part of the NHS, to process your concerns and complaints; however any investigation into your concerns will be carried out by the Clinical Commissioning Group with is Hosham and Mid-Sussex CCG.         Comments and Complaints Team, 
NHS Horsham and Mid Sussex CCG,  
Lower Ground Floor, Crawley Hospital, 
West Green Drive, 
RH11 7DH 
Alternatively contact your local  

Healthwatch, West Sussex helps local people people have their say about health and social care services. They collect people's stories, so 'healthwatch' can build up a picture of how well health services are performing for you. It is the new local consumer champion for health and social care and Newtons Practice welcomes the part they play in ensuring standards are maintained. Healthwatch have inspected the practice in 2013.

There is a free and independent service available to patients for advocacy support, should you need it when considering making a complaint.

Healthwatch West Sussex Independant Health Complaints Advocacy Service (IHCAS)

Telephone 0300 012 0122


Address: The Billingshurst Community Centre,Roman Way, Billingshurst,West Sussex RH14 9QW                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  

Chaperone Policy

Newtons Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact Ms Nicola Serdiuk the Reception Manager.

Consent to contact

Please note that consent to contact via mobile phone (phone call or SMS) will be assumed if no other option is marked on the registration form or when the mobile phone number is provided to the Practice.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information

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