Flu / Covid vaccine info

19th July 2022 - Clair Hall will very shortly start to wrap up the Spring Booster Campaign. All patients aged 75+, all immunosuppressed patients aged 12+ and all care home residents were eligible for a further dose 6 months after their last vaccine. Patients should have received a letter from NHS England confirming their eligibility. They would have been prompted to book via the National Booking Service or by ringing 119. If you are eligible and have not yet booked your Spring Booster, please do so by ringing 119 or via the online National Booking Service.
As before, please do not call the Practice to book an appointment or ask when you will be called. We have no access to the booking system or the letters being sent out by NHS England.
Thank you for your patience and support.

The NHS uses various systems to book your Covid-19 Vaccination but we will never ask you for bank details to confirm your identity and the vaccine will always be free. If you receive a letter / email or text asking for your bank details, it is a scam.

To book an appointment, please do this via the NHS website www.nhs.uk/covidvaccine
For a list of local walk-in clinics for either your flu vaccine or Covid booster, please visit the Alliance for Better Care website
We kindly ask you not to call the surgery about your Covid-19 Vaccination as we need to keep the lines open for urgent patient enquiries during this busy time. For those not online, you can call 119.

COVID-19 vaccination status

The NHS COVID Pass lets you share your coronavirus (COVID-19) vaccination records or test COVID-19 status in a secure way. It allows you to show others the details of your COVID-19 vaccine (or vaccines) when travelling abroad to some countries or territories.

COVID-19 vaccination status is available to people who live in England. You can get your vaccination status in digital or paper format.  You can access your COVID-19 vaccination status through the free NHS App. 

If you do not have access to a smartphone and require a COVID-19 vaccination status, you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 days to reach you.

Please do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.

More information available at: https://www.gov.uk/guidance/nhs-covid-pass

Visit https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad for more information with regards to travelling abroad.


We have received a high number of requests to enter details of a COVID vaccine onto our patients’ GP records and the NHS app, when a vaccination has been given somewhere other than with ourselves.

We appreciate that this is a confusing situation.

Currently, it is not possible for us to record details of COVID vaccines in such a way that it will appear on the NHS app. The vaccine information which appears on the NHS App is taken from the IT systems used in the vaccine centres around the country, not a patient’s GP records.  

Vaccines received in the UK

If you have had a vaccine in the UK through another provider and it is not showing on the NHS App, it’s likely that there has been some kind of problem at the vaccine clinic. Either it was not entered correctly onto the IT system, or the IT system has failed to upload it onto the NHS App. If you are in this situation, please contact the centre where you received your COVID vaccine or the VDRS. The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England. This can be accessed by calling 119 and asking to be referred to the Vaccine Data Resolution Service. The VDRS team will then call you back within 5 working days.


Vaccines received outside the UK

If you received either one or both of your vaccine doses outside of the UK, we can enter this onto your GP record. It would be useful for us to have this information on your health records, and you can send it to us by submitting an eConsultation asking for administrative help on our website. You can attach a photo of any documents you have relating to the vaccine (including the manufacturer and the date it was given). However, at present, this information will not appear on the NHS app.

Please go to Logging Covid Vaccines administered abroad. This will allow you to book an appointment to arrange to have your vaccine details entered onto the National Immunisation Management System (NIMS) and therefore visible on the NHS App.

Any queries regarding this issue need to be directed to NHS 119 or to NHS App Support rather than the GP Practice

Please do not come to the practice if you are suffering from a cold, cough and/or fever unless you have been advised to by one of our doctors.

Please use the following link for advice regarding self-isolation and treatment if you have Coronavirus or symptoms of Coronavirus:


Face-coverings: Please use the following link to access government advice regarding face-coverings, including information for patients who feel they may be exempt:



We are working hard to ensure the safety and wellbeing of our patients and staff.   We have introduced some changes to the way we work in order to ensure that our vulnerable and unwell patients receive the essential care they need. 

Please ring us for advice if you have a medical condition which you are worried about.  If you have an emergency i.e. chest pain or acute abdominal pain,  A&E and the Royal Alex Children's Hospital are operating and seeing emergencies.  Please do not leave any urgent medical condition untreated - a clinician will be able to assess you by phone and then decide the best plan of treatment with you.

Our nurses and doctors can conduct a video consultation with you if they feel this would be beneficial.  However, if the clinician believes you should be seen, you will be offered a face-to-face appointment, and in line with government advice it is now compulsory for patients to wear facial coverings whilst in the surgery. We regret that we are unable to provide masks for our patients due to insufficient supplies.

If you have a temperature or a cough, you may be asked to attend another site for review.

Please ring us for advice if you have a medical condition that you are worried about.  

GP Appointments: We are booking telephone and face to face appointments with each GP and we are using video consultations too where necessary.   You may receive a text message from your GP with medication instructions or other advice.   The GP will tell you if they feel you need to be seen face to face and will arrange this appointment with you.   You will have full access to your GP when necessary and in a way they deem is appropriate and safe.

Nurse Appointments:   Nurses will continue to see patients.  They may phone you first to discuss your appointment.   Please do not attend the surgery if you are feeling unwell with a cold, cough and or fever (temperature). 

Prescription requests: We are no longer taking prescription requests over the phone. Therefore, we would ask if you could please sign up for Patient Access via our website so that you can order your prescriptions online.  You will be able to choose which Pharmacy you would like your prescription to go to.

You can also email wsxccg.Newtons.prescriptions@nhs.net

Flu is a viral infection that usually strikes between December and March.  It can affect people of all ages.

It is NOT a cold!    It is much more than a heavy cold.

You can catch flu by inhaling the virus or by handling items touched by an infected person.  The symptoms start to develop one to four days later.  It makes you feel completely exhausted and the extreme fatigue may last for one or two weeks. 

Don't let Flu affect you this winter





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