|Ms Nicola Serdiuk (f)|
Nicola is our Reception Manager and she manages our team of trained reception staff. Do remember that they may need to ask you questions to judge the urgency of any medical matter, the information you give will always be treated in confidence.
The Reception team provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, patient records and carrying out practice audits.
They all wear uniform and identity badges.