Home visits are for patients who are too ill to come to the surgery. If the patient has a temperature or a rash, coming to the surgery will do no harm, nor endanger others, but please inform the receptionist on arrival.
If you feel that you do need a home visit, please telephone the surgery before 10.30am on the day the visit is required. Please give the receptionist as much information as possible so that the doctor can give your request priority. Please tell the receptionist if you feel the visit is urgent.
Lack of transport is not a valid reason to request a home visit. Always come to the surgery if you can, so that your doctor has access to our full range of medical facilities. Please remember that several patients can be seen at the surgery in the time it takes to do a home visit.
Some problems can be sorted out by telephone. You can leave a message for any doctor or nurse who will call you back if necessary. You do not need to give details to the receptionist, although they will need some indication as to the urgency of the situation.
Please note that if anyone else other than yourself answers the telephone we will not tell them that we are ‘phoning from the surgery, unless it is for a minor routine query.
Reception staff have to adhere to strict confidentiality guidelines.